Orders & Delivery
Where do I see my order?
Login, hover over “My Account” and click on “Orders” in the dropdown menu that appears.”
What should I do if I want to change the delivery address for my order?
To change your delivery address, please contact Customer Support at info@mittcott.com.
Where do I see my tracking number?
MITTCO uses reputable courier services with track and trace features. Not seeing your tracking number in the ‘order details’ tab? Please contact Customer Support at info@mittcott.com.
How long does it take for my order to arrive via international shipping?
We usually estimate a 4-6 week lead time for your order to arrive. International shipping times may vary depending on times of the year and destination country.
What kinds of payment options are available on MITTCOTT.com?
Currently we can process payments from most eligible credit and debit VISA / MASTERCARDs.
Do you have a question that’s not here?
Please contact Customer Support at info@mittcott.com
Returns, Refunds & Warranty Information
What if I receive a damaged or defective product and want to return it?
We apologise if this is the case. Please contact Customer Support at info@mittcott.com and let’s try to sort this out.
What if I am simply not satisfied with my product and want to return it?
We apologise if this is the case. Please contact Customer Support at info@mittcott.com and let’s try to sort this out.
How do I cancel my order?
For order cancellations, please contact Customer Support at info@mittcott.com.
How do I make a return?
For returns, please contact Customer Support at info@mittcott.com.
Where can I get more info on the warranty period of my new MITTCO instrument?
Please reach out to Customer Support at info@mittcott.com for all warranty information or queries.
How do I receive warranty service on my MITTCO product?
Please reach out to Customer Support at info@mittcott.com for all warranty information or queries.
Product Care
How do I set up my MITTCO pan & stand properly?
Please reach out to Customer Support at info@mittcott.com for product support.
Does my MITTCO pan come with a case?
Yes. A complimentary protective carry case is included with the purchase of any of the following products: Tenor, Double Tenor and Double Seconds.
Does my MITTCO pan include sticks?
Yes. A complimentary pair of pansticks is included with the purchase of your steelpan.
Am I eligible for a free pan tuning after purchasing my MITTCO pan?
Yes. Citizens of Trinidad & Tobago are eligible for one (1) FREE blend within 6 months of purchase.
What are the Best Practices and Maintenance Tips for my Steelpan? (Chrome, Painted, Powder)
Please reach out to Customer Support at info@mittcott.com for product maintenance information.
My Account
How do I create an account?
Create your account at checkout or by clicking here.
What if I forgot my password?
To reset your password click here.
How do I change my password?
To change your password, go to My Account and select ‘Account Details.’
How do I report a technical issue with mittcott.com?
If you are having technical issues with our site, or wish to report an issue, please contact Customer Support at info@mittcott.com so we can assist.
Do you have a question that’s not here?
Please contact Customer Support at info@mittcott.com
Still Have A Question?
Please contact us for more information.